Thursday, September 2, 2021
Knowledge Management in a Classified Environment
Despite the web's impact on the evolution of knowledge management, working within a closed network, such as those in a classified environment, have zero ability to utilize any of the tools available to all others.
The 9/11 commission said over and over again that the government's "inability to connect the dots" was the main reason that the 9/11 attacks were able to succeed. Here we are 20 years later, and the government still doesn't have an easy way to collaborate between agencies despite all of the efforts to do so.
Many documents and knowledge is now saved to the "cloud", which 10 years ago was a fuzzy, confusing method of storage which many didn't understand. I'm not sure that the majority of people understand it even today, but it is surely the way of the future. It also allows better security protocols to be utilized that can allow only certain users to access it's data.
The next evolutionary step would be AI. Does this mean that the machines will rise up against humanity as many of he Sci-Fi movies suggest? Probably, but we will certainly be a more organized and informed society when it hapens.
https://inspire.mindbreeze.com/blog/six-trends-for-2021-the-future-of-knowledge-management
This link shows the 6 trends that they believe will become the future for knowledge managment. In their summary, they mention the ability to better connect the dots. For certain, senior leaders within the government are going to need to find, which really means FUND, a better way to quickly and easily communicate between agencies to prevent another incident like 9/11 to occur.
How? I say this pretty frequently... it's ALWAYS about money. Funding needs to be forefront in this process. For instance, during the last 3 months of pulling out of Afghanistan, thousands of US Citizens were trying to find the means, the method, or the permission to get themselves and their families out of the country in time. The State Department has access to funding to allow people stranded overseas to request a loan... they also had the ability to allow their employees stationed with the embassy to leave their contracts and move to another location, but of course, all of that costs money. Fast forward 2.5 months and it's a critical situation... I heard Jen Psaki say that the military had everything at their disposal to evacuate citizens... everything they needed. Trillions of dollars were released to allow the military to do whatever it took to get people out. https://www.whitehouse.gov/briefing-room/press-briefings/2021/08/27/press-briefing-by-press-secretary-jen-psaki-august-27-2021/
If the government is going to be successful in the future, it needs to be more pro-active rather than reactive, and the only way to make that happen is to request the funding to do so.
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Leadership Reflections - back where we started
Martin (2015) said something completely on-point with her post (Blog), she said, "we turn our problems over to the leader and wait for ...
Trying this again ... my comment was eaten by the internet!
ReplyDeleteYou will not get any arguments from me, as I have seen this. During my 3 years at the Defense Communications Agency (now DISA) in the late 1980s, I represented DCA on the Military Communications - Electronics Board, a think tank of the military services, DIA, CIA, NSA, and NCS (lots of three-letter acronyms). Our mission really involved those dots. The problem was not lack of information, but rather usable information. For instance, something as simple as noting where you were located in the world was complicated by over 40 ways to express it (address, latitude & longitude, map grid reference, UTM, Geo URI, etc.). When we intervened in Libya, we had to divide the country in half and have the Air Force fly in the western area and the Navy fly in the Eastern, because Air Force and Navy planes could not communicate with each other due to unique radios. Lots of dots ... but few connections.
That is an excellent point Dr. Watwood about "lots of dots but few connections." That is often times an issue in law enforcement intelligence. In terms of law enforcement, Burcher and Whelan (2017) found that characteristics of the organization impacted the analysts ability to successfully apply social network analysis. Fundamentally, the reasons are a little different as the classification is not as robustly protected, but rather it is usually the lack of understanding by command of the uses and where the use could be most effectively applied.
DeleteBurcher, M., & Whelan, C. (2018). Social network analysis as a tool for criminal intelligence: Understanding its potential from the perspectives of intelligence analysts. Trends in Organized Crime, 21(3), 278-294.
Hi Beth,
ReplyDeleteI really like your idea that there are a lot of dots, but few connections. I think, like you, KM could help those connections. The link you posted discussed a lot about AI. What do you think the human role is in using AI to connect the dots?
Thanks,
Hi Beth,
ReplyDeleteI am also curious about how KM could connect the dots between world tragedies. If cloud is a necessary tool among many people around the world, do you think we should worry if there is still some blurry vision on how we anticipate unexpected events like 9/11?
Best,
Brandi
Brandi,
DeleteThanks for the question! AI is only achievable because of the knowledge that humans put into the programming.
True AI can’t think beyond our knowledge (yet) and I’m pretty excited about that because I grew up with the terminator movies, and many others that have come along since then.
What AI lacks is consciousness, this is where humans will always be needed for the moral and ethical aspect. “Do you want to play a game?”
Beth
Beth,
ReplyDeleteYour post was very interesting. I also appreciated the comments and questions from Carli, Brandi, and Dr. Watwood on connecting the dots.
It seems to me that even with knowledge management in a cloud environment, an actually person --- a knowledge leader, if I may, is still needed to connect the dots and communicate across the board. Maybe there are too many cooks in the kitchen and with everyone trying to be in charge, no one shares the complete information---not one agency shares exactly what they know. Leaving it to each department to go fetch the data might also be futile.
Even if AI could connect the dots with great speed and efficiency, it still does not have the knowledge base of the societal values to interpret an event, as Nick Bostrom mentioned in his TED talk. With human values missing from AI---at the moment anyway---the dots might not be connected with humanity in mind, but that is just my opinion.
Even when all the dots are connected and the knowledge in the cloud has been uploaded for use, how could human error be mitigated as the knowledge is utilized? How would the knowledge in the cloud account for personal and political agendas? What happens when information is left out?
Thanks again for your post.
Vivian
Vivian,
DeleteDoesn’t this already happen? What you’re asking is how to make moral and ethical decisions… which completely depends upon your perspective. Take the new abortion law on TX. We’re not going to discuss the politics of the law, rather the perspective of each/all sides. Nothing is black and white, which is why AI will never be able to make those judgement calls. Check out this article.
https://www.infoworld.com/article/3184205/danger-danger-10-alarming-examples-of-ai-gone-wild.html
It is definitely an interesting and sad situation, and quite a case study (AFG that is). I do agree that knowledge management is very different in the classified world. The restriction definitely makes certain things very challenging. The forming of DHS was all about solving some of those challenges, but years have come and gone and while some things have improved there still is a lot of improvement opportunity on the table. Machine learning is helping along some of the dot connecting, and there are some good cross functional teams that have been formed, but it is still quite a challenge. What do you think about knowledge management in general? That is, outside of a classified environment?
ReplyDeleteDHS… don’t get me started on that useless, redundant, power tripping, money-sucking farce of an agency.
ReplyDeleteMeanwhile, back to your question.
I think that knowledge management is essential, especially in the internet where nothing is regulated, approved, or even fact-checked… except by the far left or right, depending upon your perspective.
This is the problem … everyone has different morals, ethics, beliefs, views…who is to say what of right and what is wrong. It’s a dilemma